FAQ

Products that are in stock will typically ship within 3-5 business days, tracking will be updated on your order status and emailed to the address on file.

Pre-order items will be mailed in 2-8 weeks (from the close date) depending on the item and method of shipping (air vs sea), so just watch for your tracking email! Thank you for your patience, and as always please feel free to ask us for an update.

This option is useful for international orders or purchases that seem to be calculated high for postage cost. Once in a while, a heavy or large item will throw off our system so we will just send an invoice for actual postage cost before mailing your item(s).

If you need to make any change to your order prior to shipping, please contact us at sales@reusablesandmore.com.

No problem! Just update your shipping address HERE and your order will also update. If you need assistance, contact us at orders@reusablesandmore.com.

Yes we do! Local pickup is available in Erie, ND. Just contact us below to make an appointment.

We accept all major credit cards, PayPal, Venmo (via PayPal) and Sezzle.

This option allows you to hold off on payment until a pre-order closes, or to combine multiple orders. We will just send an invoice to your email!

Reusables and More utilizes SSL encryption to transport all payment data and does not store any card information. Our website is safe and secure, and no payment information is stored on our servers.

Items can be returned, then replaced or refunded if notified within 7 days of delivery. From December 26 to the second Monday in January, returns are extended to 14 days.

Please contact us at orders@reusablesandmore.com along with photos of the packaging and item damage. We will replace or refund your item(s) and work with the shipping company if an insurance claim is necessary.

If your item arrives and is larger or smaller than expected, please reach out! If we have the ability to exchange it, we can do so once we receive the first item back. Size charts are posted for items of clothing, and we strongly suggest using those over choosing your usual size.

Refunds will be processed immediately when agreed upon, and will show in your account withing 1-5 business days depending on your bank.